Politique de remboursement

Last updated: 25 October 2026

How to cancel or request a return

Email coffeeholic.london@gmail.com with your name, order number, the items concerned and whether you wish to cancel, return or report a problem. A clear cancellation statement is sufficient; using our form below is optional. Contact us before posting so we can provide return instructions. This does not limit your cancellation rights.

Changing your mind

For eligible online purchases, UK and EU consumers can notify us of cancellation within 14 days after receiving the goods, without giving a reason. You then have a further 14 days to send them back. For orders delivered separately, applicable cancellation periods run from receipt of the final item. You may also cancel before dispatch.

You pay the direct return postage for change-of-mind returns unless we agree otherwise. Please pack goods securely and keep proof of posting. Handle goods only as needed to inspect them. Where permitted by law, we may deduct a reduction in value caused by handling beyond what is reasonably necessary.

Coffee and food products

Keep coffee in its original sealed packaging where possible to protect freshness. Statutory cancellation exceptions apply only where legally applicable, including goods liable to deteriorate or expire rapidly, and sealed goods unsuitable for return for health protection or hygiene reasons once unsealed. We do not treat every food product as automatically exempt. These exceptions do not remove your rights if goods are faulty, unsafe, damaged or not as described.

Faulty, damaged or incorrect items

Contact us promptly with your order number and details of the problem; photos can help us investigate. We will arrange the remedy required by your consumer rights, which may include a refund or replacement, and cover reasonable return costs where we are responsible. You do not have to pay return postage for our error or a faulty item.

Refunds

For eligible cancelled orders, we refund the product price and the standard outbound delivery charge paid. Any extra cost for an upgraded delivery service is not refundable as part of a change-of-mind cancellation. We process the refund within 14 days after receiving returned goods or evidence that you sent them back, whichever is earlier. If goods were not supplied, the applicable cancellation refund period runs from notification. Refunds use the original payment method unless otherwise agreed, without a refund fee. Payment providers may take additional time to display the credit.

Subscriptions

Cancelling future subscription deliveries is separate from returning goods already supplied. See our subscription cancellation policy. Your statutory rights remain unchanged.

Optional cancellation form

To: Coffeeholic, 4 Hurst Avenue, London E4 8DW, United Kingdom; coffeeholic.london@gmail.com.

I give notice that I cancel my contract for the following goods:
Order number:
Ordered on / received on:
Customer name:
Customer address:
Date:
Signature (only if sent on paper):

Contact

Coffeeholic
4 Hurst Avenue, London E4 8DW, United Kingdom

Email: coffeeholic.london@gmail.com

This policy does not limit mandatory consumer rights.